At Flower Delivery Whetstone, our biggest priority is delivering top-quality, fresh flowers to our valued customers across Whetstone and the surrounding areas. As a trusted local florist, we understand how important it is for your flowers to arrive in perfect condition and remain vibrant for as long as possible. Please read our policy on returns, refunds, and complaints to understand how we uphold our Fresh Flowers Guarantee in Whetstone.
Every bouquet from Flower Delivery Whetstone is hand-prepared on the day of dispatch, using premium blooms sourced daily. We confidently guarantee the freshness of your flowers for a minimum of 5 days from delivery, provided they are cared for according to our guidelines. If you believe your flowers have not lasted as long as promised, we encourage you to contact us promptly so we can resolve the issue to your satisfaction.
While we take utmost care in packaging and delivering your flowers, on rare occasions, unforeseen handling during transit may cause damage. If your order has arrived with damaged or wilted flowers, please let us know within 24 hours. We may request clear photographs of the item and its packaging to understand what went wrong. This helps us process your claim swiftly and improve our service. Your satisfaction is very important to us, and we are committed to resolving any delivery issues efficiently.
If your flowers are damaged on arrival or fail to meet our Fresh Flowers Guarantee within the initial 5-day freshness window, you may be eligible for a full refund or a replacement bouquet, delivered at no additional cost. Our team will work with you to determine the best resolution, ensuring your experience is positive and memorable. Refunds are processed back to the original payment method and typically appear within 3-5 working days.
If you are unhappy with any aspect of your Flower Delivery Whetstone experience, please don’t hesitate to get in touch. We welcome your feedback and see complaints as an opportunity to improve our service further. When making a complaint, please provide as many details as possible about your order and the issue you faced. Our customer care team will investigate every complaint thoroughly and do their utmost to resolve it promptly and fairly. Whether it’s a quality concern, delivery delay, or customer service matter, we are here to assist you.
As a reputable local florist serving homes and businesses in and around Whetstone, we are dedicated to upholding the highest standards of flower freshness and customer satisfaction. Your trust means everything to us, and we want every recipient to experience the joy of truly fresh flowers, arranged and delivered with care.
If you have any questions about returns, refunds, or wish to make a complaint, please reach out through our contact form or visit us in-store during opening hours. Our friendly staff are always ready to help and ensure your flower delivery in Whetstone is perfect every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
