Welcome to Flower Delivery Whetstone’s Terms & Conditions. These Terms & Conditions govern your purchase, use, and receipt of fresh flower and related gift arrangements by Flower Delivery Whetstone (“we”, “us”, “our”). By placing an order via our website, you agree to be bound by these terms, including for orders delivered to customers in Whetstone and the surrounding areas. Please read them carefully before using our site or ordering any products.
Placing Your Order: To place an order, simply select your preferred flower arrangement, bouquet, or gift from our online catalogue. Add the desired items to your shopping basket and proceed to checkout. You will be required to provide accurate recipient and delivery information, including a valid address in Whetstone or a surrounding area that we service.
Order Confirmation: Once you have completed the checkout process and payment is received, you will receive an on-screen order confirmation and a confirmation notification summarising your order details. Please check that these details are correct and notify us promptly of any errors. This confirmation does not constitute acceptance of your order by us; acceptance occurs when your order has been dispatched for delivery.
Order Acceptance & Contract Formation: All orders are subject to acceptance and availability. We reserve the right to reject or cancel orders at our discretion, in which case you will be informed and refunded, if necessary. The contract between us only becomes binding upon dispatch of your ordered flowers or gifts.
Substitution Policy: In the rare event that specific flowers or items are unavailable due to seasonal conditions or supply issues, we reserve the right to substitute with items of equal or higher value, ensuring that the overall design and quality are maintained.
Accepted Payment Methods: Flower Delivery Whetstone accepts payment via major credit and debit cards, and other secure online payments as indicated at checkout. Your card or payment method will be charged at the time of order placement.
Pricing: All prices displayed are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges, if any, are specified separately at checkout and added to your total order cost before payment is taken.
Payment Security: We use secure payment processing providers to ensure your transaction information is protected. We do not store your payment information.
Service Area: Our delivery service covers Whetstone and most surrounding areas. Please ensure your requested delivery address falls within the serviced zone before ordering.
Delivery Date and Time: We aim to deliver your order on your chosen date whenever possible. However, while we make every effort to meet all delivery requests, delivery times are not guaranteed. Orders received after our stated cut-off time may be delivered on the next available date.
Delivery Instructions: If the recipient is unavailable at the stated delivery address, we will attempt to leave the flowers in a safe place or with a neighbour, where possible. A delivery notification will be left where appropriate. If delivery is not possible, a redelivery or collection from our premises may be arranged at our discretion, though an additional charge may apply.
Order Cancellations: You may cancel or amend your order at no cost provided notice is given before your order has been prepared or dispatched. For orders involving personalised items or special custom arrangements, cancellations may not be possible once preparation has begun.
Cancellation Procedure: To cancel your order, you must contact us as soon as possible with your order reference number and delivery details. We will confirm whether the cancellation or amendment can be accommodated and process any due refund according to our policy.
Refunds: Where a cancellation is accepted, refunds will be processed to your original payment method. Please allow 5-7 working days for the refunded amount to appear.
Non-Cancellable Items: Due to their perishable nature, prepared flower arrangements cannot be cancelled or amended after dispatch.
Returns: Due to the perishable nature of flowers, returns are not generally accepted unless the order was delivered in a substandard condition. If you believe your order was faulty or not as described, please contact us within 24 hours of delivery with supporting photographs and details.
Complaint Process: We take great pride in our quality and service. If you have a complaint regarding your Flower Delivery Whetstone order, please contact us with your order number and details of your issue. We will investigate complaints promptly and offer a suitable resolution, which may include replacement, partial refund, or other remedies as appropriate.
Replacement Policy: Where quality issues are accepted, we may arrange for a replacement bouquet or arrangement to be delivered at no extra cost. This is subject to confirmation and photographic evidence.
We make every reasonable effort to ensure that the descriptions and images of our products are accurate. However, as flowers are natural products, some variations in colour, size, and shape may occur. Actual arrangements may vary from the illustrative images on our website. This includes substitution due to seasonal availability as detailed in our substitution policy above.
Pots, vases, and other presentation props shown in product images are only included where expressly stated in the product description.
Your personal data, including order and delivery details, will be collected and processed in accordance with our Privacy Policy. We will only use your information as necessary to fulfil your orders, provide customer service, or for lawful business purposes. We do not sell or share your personal information with third parties for marketing purposes without your consent.
Limits of Liability: Except where otherwise required by law, our liability to you for orders placed with Flower Delivery Whetstone is strictly limited to the purchase price of your order including any delivery fees paid.
No Liability for Consequential Loss: We do not accept responsibility for any indirect or consequential losses, including but not limited to loss of profit, business, or goodwill, arising from your use of our site or products.
Events Outside Our Control: We are not liable for delays, non-performance, or failure to deliver your order caused by circumstances outside our reasonable control. This includes but is not limited to severe weather, third-party delivery failures, strikes, or natural disasters.
Allergens and Allergic Reactions: Some flowers and arrangements may contain allergens (e.g. pollen, latex). It is your responsibility to inform us of any known allergies at the time of ordering. We cannot be held responsible for allergic reactions unless we have been notified in advance and failed to act on such information.
You must ensure all information provided for orders is accurate and complete. Failure to provide adequate details (for example, incorrect address or missing instructions) may result in delayed or failed delivery, in which case Flower Delivery Whetstone will not be held responsible. You agree not to use our services for any unlawful or fraudulent purposes.
All content on the Flower Delivery Whetstone website – including text, images, design, logo, and other media – remains the intellectual property of Flower Delivery Whetstone or its licensors. No content may be reproduced, copied, or used for any commercial purpose without our written consent.
From time to time, Flower Delivery Whetstone may offer promotional discounts or voucher codes. Such offers are subject to additional conditions and are only valid within the stipulated time frame and area of service. Only one promotional code may be used per order unless otherwise specified. We reserve the right to withdraw or modify such offers without notice.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to resolve any disputes.
These Terms & Conditions are intended for customers located in Whetstone and the surrounding areas serviced by Flower Delivery Whetstone. If any part of these terms shall be deemed unlawful, void or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
Flower Delivery Whetstone reserves the right to revise or update these Terms & Conditions at any time. Changes will take effect from the date they are posted to our website. Your continued use of our services constitutes acceptance of the amended terms. You are advised to review this page periodically to stay informed of any changes.
If you have any questions about these Terms & Conditions, our products, or your order, please refer to our customer service details provided on our website. Our dedicated team is available to assist with your queries regarding flower delivery, order amendments, and product information for Whetstone and surrounding areas.
Thank you for choosing Flower Delivery Whetstone. We look forward to serving your floral gifting needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Whetstone, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Whetstone.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
